By Brent Blake, President, Acendas Journey
It’s been mentioned that in enterprise you win some and also you lose some.
I’ve been round lengthy sufficient to know you don’t dwell a lot on the losses. However I’ve to confess it sticks with me a little bit longer when a present shopper decides to take its enterprise elsewhere. It doesn’t occur usually and when it does, it’s often the results of a purchase order by an organization with an current journey association or a change in management from the surface.
As a result of we make investments extensively in creating lasting relationships, even after we see a shopper go for a brand new administration firm, we don’t shut any doorways. Consequently, we have now had a substantial variety of firms over time “return” to Acendas Journey. This occurred a number of weeks in the past when a former buyer with appreciable worldwide journey reached again out to Acendas Journey to see if we might have curiosity in taking again their enterprise.
There was no “we instructed you so” second and we didn’t “tighten the screws” with larger charges for our companies upon their return to Acendas. We utterly understood the brand new possession needed to overview its choices. We didn’t agree with the preliminary choice to go away us, however truthfully it provided the chance to display the prevalence of our price proposition over a big nationwide model.
We’ve by no means presupposed to be something that we aren’t. We’re the small to medium enterprise model of BCD Journey, the world’s third-largest purchaser of traveler. We’ve the backing of BCD assets, however retain the autonomy and suppleness that allows us to be nimble and create personalized journey applications. That association permits us to keep up long-term relationships which might be based mostly on open communication and mutual belief.
There are particular moments in time the place the journey business has been jolted by a major basic change. The Covid-19 pandemic is a type of. We’re nonetheless feeling the repercussions. Have we modified the best way we do issues? Most definitely.
However what hasn’t modified is our concentrate on creating lasting relationships and dealing collectively to create a win-win final result for Acendas Journey and its enterprise companions.