Gazing into Crystal Ball: the Resort RFP Course of for 2022

By Brent Blake, President, Acendas Journey

It’s deja vu once more.

Right now final yr, companies and journey administration firms had been dealing with uncertainty as they deliberate lodge applications for 2021. In response, many of the contractual preparations had been rolled over by mutual settlement between properties and companies.

The presence of vaccines and the upsurge in journey starting in late spring, earlier this yr, gave us hope that some sense of regular and stability could be returning. However the rise of the Delta variant, together with staffing and provide points within the hospitality business put us in an identical state of affairs and asking the identical query: “What ought to we do concerning lodge agreements for 2022?”

The inclination is perhaps to simply roll over the contracts one other yr. For some, that is perhaps acceptable. Nonetheless, provided that a lot has modified over the previous two years, it’s doubtless price your time to enact an RFP course of for the properties you’ll make the most of. 

First, an RFP negotiation is extra than simply a difficulty of charges. It affords a way to assemble data on the adjustments within the operations and companies lodges might be providing based mostly on the adjustments revamped the previous two years:

  • Have chains added or subtracted properties from the places the place you may be conducting enterprise? 
  • Have properties added or subtracted companies or facilities that may have an effect on your capacity to do enterprise comparable to free WiFi, enterprise workplace, breakfast, and so on.
  • Are there black out dates or seasonality within the price construction?
  • What well being and security procedures have been put in place to your vacationers?
  • What pricing choices exist to make sure that your organization will get one of the best charges?

These are only a few of the issues you would possibly need to take note of when embarking on an RFP. Definitely it’s comprehensible that your staffing and people of lodges won’t be at optimum ranges. Maybe you’ll want to cut back the variety of properties you think about or implement your RFP course of in waves to ensure each events can provide the mandatory time. 

As well as, you’ll want to make the journey expertise one of the best it may be to your associates, so growing a optimistic and productive relationship with lodges is significant. I encourage firms to take a look at the worth of a long-term relationship in reaching an settlement that could be a win-win.

Lastly, the RFP shouldn’t be a doc to signal and file away. The RFP is a course of that ought to embody the factor of ongoing overview and monitoring. It can be crucial that what you agreed to is being delivered. In case your wants aren’t being met, doc it and deal with it. 

Going by the RFP generally is a burden. However the threat of not doing one might be extreme. It’s a brand new world on the market and it could behoove you to take motion to make sure your organization and vacationers are protected.

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