By Brent Blake, President, Acendas Journey
We’ve all been there earlier than.
You’re touring, when the entire sudden you get a textual content that your flight is canceled. So, after moments of despair, the scrambling begins. For those who don’t use a journey administration firm, then the state of affairs may be dire. Vacationers are on the mercy of the airline – by both attempting to get via to an agent on the telephone, working with the airline app, or standing in line on the airport ticket counter to rebook.
If your organization does make the most of a journey administration firm (TMC), relying on the extent of service offered, there may be out there help to assist decrease the affect of the journey disruption. The truth is, if there’s a cancellation, some TMCs will textual content to smartphones choices for a special flight on that very same service.
However is there a greater various?
Working with our companions at Magnatech, Acendas Journey has developed a first-of-its-kind traveler alert system that not solely permits vacationers to see flight choices on the CURRENT service, but additionally offers choices on DIFFERENT carriers. The know-how additionally offers a chat element to permit for direct agent communications.
Generally known as Mission Management ReRoute, this distinctive know-how can save time and eradicate frustration. Right here is the way it works:
- Step 1: The traveler receives a textual content alert to their smartphone that their flight is canceled.
- Step 2: The traveler accesses a hyperlink which offers choices for various flights with present and different carriers.
- Step 3: If a suitable flight is recognized, the traveler can ebook the flight via the smartphone.
- Step 4: If a traveler would reasonably talk instantly with an agent, they will make the most of the textual content characteristic.
Lately rolled out to Acendas Journey shoppers, the suggestions has been extraordinarily constructive for Mission Management ReRoute. We imagine this useful resource is revolutionary and continues our give attention to enhancing the shopper journey expertise.
To study extra about Mission Management ReRoute, watch this video.